Billing and Subscription Management

This guide covers everything you need to know about managing your billing, subscriptions, and payment information for your Authoh account.

Understanding Billing Plans

Available Plans

Authoh offers several pricing tiers to match your needs:

• Free: Limited features for testing and development
• Starter: For small teams and projects (up to 1,000 monthly active users)
• Growth: For growing applications (up to 10,000 monthly active users)
• Scale: For larger applications (up to 100,000 monthly active users)
• Enterprise: Custom solutions for large organizations

Each plan includes different feature sets and usage limits. For the most current pricing, visit our pricing page.

How Billing Works

Authoh bills based on:

1. Your base subscription tier
2. Monthly active users (MAU)
3. Additional features enabled
4. Usage beyond included limits

For usage-based features, we bill at the end of each billing cycle based on your actual usage.

Managing Your Subscription

Viewing Current Plan & Usage

To see your current plan and usage metrics:

1. Go to Dashboard > Settings > Billing
2. View your current plan details
3. Check usage metrics for the current billing period
4. See estimated costs based on current usage trends

Upgrading Your Plan

When your needs grow:

1. Navigate to Dashboard > Settings > Billing
2. Click Upgrade Plan
3. Select your new plan
4. Review the changes in features and pricing
5. Confirm the upgrade

Your new plan will be effective immediately, and you'll be billed prorated charges for the remainder of your current billing cycle.

Downgrading Your Plan

If you need to reduce your subscription:

1. Go to Dashboard > Settings > Billing
2. Click Change Plan
3. Select a lower tier
4. Review the changes in features and pricing
5. Confirm the downgrade

Downgrades typically take effect at the end of your current billing cycle.

Payment Management

Adding Payment Methods

To add a new payment method:

1. Navigate to Dashboard > Settings > Billing > Payment Methods
2. Click Add Payment Method
3. Enter your credit card information or select other payment options
4. Set as default if desired
5. Click Save

We accept major credit cards (Visa, Mastercard, American Express) and ACH transfers for Enterprise customers.

Updating Payment Information

To update existing payment information:

1. Go to Dashboard > Settings > Billing > Payment Methods
2. Find the payment method you want to update
3. Click Edit
4. Update the information
5. Click Save Changes

Setting Default Payment Method

If you have multiple payment methods:

1. Go to Dashboard > Settings > Billing > Payment Methods
2. Find the payment method you want to set as default
3. Click the three dots (⋮) next to it
4. Select Set as Default

Invoices and Receipts

Viewing Invoices

To access your billing history:

1. Navigate to Dashboard > Settings > Billing > Invoices
2. View a list of all past invoices
3. Click on any invoice to see detailed breakdown

Downloading Invoices

To download an invoice:

1. Go to Dashboard > Settings > Billing > Invoices
2. Find the invoice you want to download
3. Click the download icon
4. Select PDF or CSV format

Requesting Custom Invoices

For special invoice requirements:

1. Contact our billing support at billing@authoh.com
2. Specify your requirements (e.g., additional company information, PO numbers)
3. Our team will generate a custom invoice for you

Billing Support and FAQ

Common Billing Questions

Q: When will I be charged? A: For monthly plans, you're charged on the same day each month. For annual plans, you're charged once per year on your subscription anniversary.

Q: How do I update my company information on invoices? A: Go to Dashboard > Organization > Company Profile to update your billing information.

Q: What happens if my payment fails? A: We'll retry the payment and notify you by email. After multiple failed attempts, your account may be restricted until payment issues are resolved.

Q: How do I cancel my subscription? A: Go to Dashboard > Settings > Billing > Subscription and click Cancel Subscription. Your account will remain active until the end of your current billing period.

Getting Help with Billing

If you need additional assistance with billing matters:

• Email: billing@authoh.com
• Support Portal: support.authoh.com/billing
• Phone (Enterprise customers): +1 (555) 123-4567

For enterprise customers, please contact your dedicated account manager for billing assistance.