Billing and Subscription Management

This guide covers everything you need to know about managing your billing, subscriptions, and payment information for your Authoh account.

Understanding Billing Plans

Available Plans

Authoh offers several pricing tiers to match your needs:

• Free: Limited features for testing and development
• Starter: For small teams and projects (up to 1,000 monthly active users)
• Growth: For growing applications (up to 10,000 monthly active users)
• Scale: For larger applications (up to 100,000 monthly active users)
• Enterprise: Custom solutions for large organizations

Each plan includes different feature sets and usage limits. For the most current pricing, visit our pricing page.

How Billing Works

Authoh bills based on:

1. Your base subscription tier
2. Monthly active users (MAU)
3. Additional features enabled
4. Usage beyond included limits

For usage-based features, we bill at the end of each billing cycle based on your actual usage.

Managing Your Subscription

Viewing Current Plan & Usage

To see your current plan and usage metrics:

1. Go to Dashboard > Settings > Billing
2. View your current plan details
3. Check usage metrics for the current billing period
4. See estimated costs based on current usage trends

Upgrading Your Plan

When your needs grow:

1. Navigate to Dashboard > Settings > Billing
2. Click Upgrade Plan
3. Select your new plan
4. Review the changes in features and pricing
5. Confirm the upgrade

Your new plan will be effective immediately, and you'll be billed prorated charges for the remainder of your current billing cycle.

Downgrading Your Plan

If you need to reduce your subscription:

1. Go to Dashboard > Settings > Billing
2. Click Change Plan
3. Select a lower tier
4. Review the changes in features and pricing
5. Confirm the downgrade

Downgrades typically take effect at the end of your current billing cycle.

Payment Management

Adding Payment Methods

To add a new payment method:

1. Navigate to Dashboard > Settings > Billing > Payment Methods
2. Click Add Payment Method
3. Enter your credit card information or select other payment options
4. Set as default if desired
5. Click Save

We accept major credit cards (Visa, Mastercard, American Express) and ACH transfers for Enterprise customers.

Updating Payment Information

To update existing payment information:

1. Go to Dashboard > Settings > Billing > Payment Methods
2. Find the payment method you want to update
3. Click Edit
4. Update the information
5. Click Save Changes

Setting Default Payment Method

If you have multiple payment methods:

1. Go to Dashboard > Settings > Billing > Payment Methods
2. Find the payment method you want to set as default
3. Click the three dots (⋮) next to it
4. Select Set as Default

Invoices and Receipts

Viewing Invoices

To access your billing history:

1. Navigate to Dashboard > Settings > Billing > Invoices
2. View a list of all past invoices
3. Click on any invoice to see detailed breakdown

Downloading Invoices

To download an invoice:

1. Go to Dashboard > Settings > Billing > Invoices
2. Find the invoice you want to download
3. Click the download icon
4. Select PDF or CSV format

Requesting Custom Invoices

For special invoice requirements:

1. Contact our billing support at billing@authoh.com
2. Specify your requirements (e.g., additional company information, PO numbers)
3. Our team will generate a custom invoice for you

Billing Support and FAQ

Common Billing Questions

Q: When will I be charged? A: For monthly plans, you're charged on the same day each month. For annual plans, you're charged once per year on your subscription anniversary.

Q: How do I update my company information on invoices? A: Go to Dashboard > Organization > Company Profile to update your billing information.

Q: What happens if my payment fails? A: We'll retry the payment and notify you by email. After multiple failed attempts, your account may be restricted until payment issues are resolved.

Q: How do I cancel my subscription? A: Go to Dashboard > Settings > Billing > Subscription and click Cancel Subscription. Your account will remain active until the end of your current billing period.

Getting Help with Billing

If you need additional assistance with billing matters:

• Email: billing@authoh.com
• Support Portal: support.authoh.com/billing
• Phone (Enterprise customers): +1 (555) 123-4567

For enterprise customers, please contact your dedicated account manager for billing assistance.

Managing Your Authoh Account

This guide covers how to effectively manage users, roles, and permissions in your Authoh account. Proper account management helps maintain security and ensures users have appropriate access levels.

User Management

Inviting New Users

To invite team members to your Authoh organization:

1. Navigate to Dashboard > Organization > Members
2. Click Invite Members
3. Enter the email addresses of the people you want to invite
4. Select the appropriate role for each person
5. Optionally, add a personalized message
6. Click Send Invites

Invitees will receive an email with instructions to join your organization.

Managing Existing Users

To manage existing users in your organization:

1. Go to Dashboard > Organization > Members
2. View all active users and their roles
3. To edit a user, click the three dots (⋮) next to their name
4. From the dropdown menu, you can:
   • Change their role
   • Resend invitation (for pending users)
   • Remove from organization

Deactivating Users

When a team member leaves your organization:

1. Go to Dashboard > Organization > Members
2. Find the user you want to deactivate
3. Click the three dots (⋮) and select Remove
4. Confirm the removal

This revokes the user's access to your Authoh organization immediately.

Role-Based Access Control (RBAC)

Default Roles

Authoh provides several default roles:

• Admin: Full access to all organization settings and features
• Developer: Can manage applications and technical configurations
• Analyst: Read-only access to analytics and reports
• Support: Can manage users but not organization settings

Creating Custom Roles

To create a custom role:

1. Go to Dashboard > Organization > Roles
2. Click Create Role
3. Provide a name and description for the role
4. Select the permissions you want to grant
5. Click Create Role

Assigning Permissions

Customize permissions for each role:

1. Go to Dashboard > Organization > Roles
2. Select the role you want to modify
3. In the Permissions tab, toggle features on/off
4. Categories of permissions include:
   • User management
   • Application settings
   • API access
   • Billing
   • Organization settings

Organization Settings

Updating Organization Profile

1. Navigate to Dashboard > Organization > Settings
2. You can update:
   • Organization name
   • Display logo
   • Contact information
   • Default language and region

Security Settings

Enhance your organization's security:

1. Go to Dashboard > Organization > Security
2. Configure:
   • Password policies
   • MFA requirements
   • Session timeout settings
   • IP allowlisting

Domain Management

Add and verify domains for your organization:

1. Navigate to Dashboard > Organization > Domains
2. Click Add Domain
3. Enter your domain name
4. Follow the verification steps (DNS or file upload)
5. Once verified, you can use the domain for authentication

Billing and Subscription

Viewing Current Plan

1. Go to Dashboard > Organization > Billing
2. View your current plan, usage metrics, and billing cycle

Upgrading or Changing Plans

1. Navigate to Dashboard > Organization > Billing
2. Click Change Plan
3. Select the new plan that meets your needs
4. Confirm the change

Managing Payment Methods

1. Go to Dashboard > Organization > Billing > Payment Methods
2. You can:
   • Add new payment methods
   • Set a default payment method
   • Remove outdated payment information

Need Further Assistance?

If you need help with advanced account management:

• Check our detailed documentation
• Contact our support team for personalized help
• For enterprise customers, reach out to your dedicated account manager

Our team is available to help you optimize your account structure and permissions.